It seems that often in today’s business world people have been misled to believe that anything that is a good deal falls into that old adage that “if it seems to be too good to be true it probably is.”
In fact, if you are looking for a top medical answering service option, there are a few flat rate answering service companies that are really head and shoulders above the rest. These services provide patient communication with doctors for both emergency and non-emergency calls, and they also help to reduce the number of erroneous calls to on-call physicians.
What is your Budget?
You will find that there is a significant difference in options for medical answering services. The most costly will be the in-person call center types of services. The irony is that these call centers are also the least effective, and are most likely to result in higher bills, lower patient satisfaction, and increases in mistaken calls to on-call physicians.
Knowing your budget will be important when selecting flat rate answering service companies. Make sure that flat rate really means one price per month, and there are not additional fees, overage fees or other factors that are figured into the bill. A flat rate fee should mean that the rate never changes, regardless of the number of calls made to the system or the number of calls to on-call physicians the service makes.
Customizing the Service
Some of the flat rate companies providing services to medical offices, clinics and facilities offer a one size fits all option that has very limited standard features. A very few companies work to provide a customized service for every medical office.
This customization can include having the virtual answering service available in one, two or three languages, which is very helpful in diverse communities. Additionally, the service may work with you to get just the information you need and the set-up that works for your office, which certainly adds to the value for both you and your patients.
Finding the right flat rate answering service companies isn’t just about looking at price. You will be surprised at the very low rate possible with a wide range of customization options and individual set-up possibilities, creating just the right combination for your medical office without costing you hundreds of dollars per month.
